Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund (store credit), your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds will be given in the form of store credit.
(if applicable) To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at email@example.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
There are certain situations where your product might be out of stock at the time of purchase due to high customer order. You will always receive your product! If your product is out of stock you will receive store credit.
Lost or Stolen Packages
Pierced Veil is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Pierced Veil will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.